Affiniti Health

AUTOMATED PATIENT OUTREACH

Today our customers expect to be contacted in their preferred way. Traditional letters and emails no longer work as they may have in the past. Nearly 20% of all emails go unopened. Mailed correspondence ends up in the trash.

However, SMS texting can improve upon those methods. 98% of text messages are opened. 90% of all text messages have a response within a minute and a half.

Surveys suggest that 67% of people would rather text with a business about appointments and scheduling than by email or phone.

With Affiniti Health’s Digital Platform, you are in control of how and when appointment reminders and Outreach Campaigns are sent to patients.

REPORTS CAN BE TURNED INTO AUTOMATED COMMUNICATIONS WITH PATIENTS THROUGH AUTOMATED TEXTING AND PHONING

Patient no-shows are similar to when a airline does not sell a seat or a hotel has nights with empty rooms. This represents revenue they will never get back. The fixed costs remain the same, with no contribution towards breakeven. Similarly, every open physician slot costs you money and an opportunity to help a patient.

By utilizing the Affiniti Health Patient Engagement solution you maximize your opportunity to help more patients, reduce open slots, increase your revenue and make a dent on your fixed costs. By utilizing our texting application and automated phoning solution, we make it easy for you to confirm upcoming appointments and we provide you the opportunity to fill that cancelled slot before it takes off unfilled.

How we help you deliver the best care possible and deliver higher revenue

APPOINTMENT REMINDERS

No-show rates can be 10 to 30 percent, costing you tens, or even hundreds, of thousands of dollars a year and resulting in poorer outcomes for patients.

Delivering automated reminders through Affiniti Health that use patient preferences for timing, language, and delivery through text or voice can reduce no-shows to 5% or less.

Once appointment reminders are setup for each appointment type, Affiniti automatically sends out appointment reminders utilizing timing established by you (such as 2 days in advance). Additionally, if a patient does not confirm by text, we can automatically send an additional text and/or a phone call to your patient. Once a patient confirms or cancels, Affiniti provides you an update so you can plan for the appointment or fill the slot with another patient on the waitlist. Affiniti also provides a you statistical report of all your confirmations sent and the results of those reminders.

AUTOMATED PATIENT OUTREACH

Because Affiniti Health started as an analytics and population health company, we are uniquely suited to provide any type of cohort that you need to reach. By utilizing information from your EMR and PMS systems we can filter the data to create multiple campaigns of your choice.

As an example, the partial report to the right shows patients with diabetes who have not been in for 6 months or longer, their last HbA1c was over 9, they can live in a particular zip code and their PCP can be Dr. Smith. The filtering is virtutally unlimited and you can control how may texts/calls go out per day per campaign. You can also decide how frequently a patient receives an Outreach message. As an example, you may want a patient to receive a message only once in 45 days or 30 days, our system can automate that for you.

WHAT OUR HAPPY CUSTOMERS ARE SAYING

I love it by the way. Wow, you just make my life so much easier

Affiniti Customer

Yes, it is awesome! We are very grateful for your team's efforts on the dashboard

Affiniti Customer

It is a pleasure and a delight to work with you. We are so grateful.

Affiniti Customer